CUSTOMER CENTRIC SERVICE

One of the basic characteristics enabling distinction in contemporary institutions is the quality of the service given to the internal and the external customers. The aim of this program is to make the concept of ‘‘being customer centric’’ an indispensible element of institutitonal culture; thereby enabling many institutions, servicing a large number of various customers, to reach each customer on time and to use effectively a communication system with those customers who come back to the institutiton.